Refund policy

Refund & Return Policy

Effective Date: August 10, 2026

At Soul Alchemy Living, we are committed to providing high-quality furniture and home décor that you'll love. If your purchase does not meet your expectations, we're here to help. Please review our return and refund policy below before placing an order.

Our Return Policy

We accept returns on eligible products within 30 days of the delivery date.

To qualify for a return, the item must:

  • Be unused and in its original condition.

  • Include all original packaging, accessories, manuals, and hardware.

  • Be free from stains, damage, alterations, or signs of misuse.

  • Be accompanied by proof of purchase or your order number.

Returns that do not meet these conditions may be declined.

Non-Returnable Items

The following items cannot be returned unless they arrive damaged or defective:

  • Custom-made or made-to-order furniture.

  • Personalized or engraved products.

  • Clearance, final sale, or discontinued items.

  • Gift cards.

  • Products marked as non-returnable on the product page.

  • Furniture that has been assembled or modified after delivery.

Damaged or Defective Items

Please inspect your order immediately upon delivery.

If your item arrives damaged, defective, or incorrect:

  • Notify us within 48 hours of delivery.

  • Include your order number.

  • Provide clear photographs of the product, packaging, and shipping label.

  • Do not discard the packaging until your claim has been reviewed.

After verification, we will determine the appropriate resolution, which may include:

  • Replacement of the damaged item.

  • Replacement of damaged parts.

  • Repair where appropriate.

  • Store credit.

  • Full or partial refund, depending on the circumstances.

Return Process

To initiate a return:

  1. Contact our customer support team through our website.

  2. Include your order number and reason for the return.

  3. Wait for return authorization before shipping any items.

  4. Carefully package the product in its original packaging.

  5. Ship the item using the instructions provided by our support team.

Unauthorized returns may not be accepted.

Return Shipping

If the return is due to:

Our Error

We will cover the return shipping costs if:

  • Incorrect product delivered.

  • Manufacturer defect.

  • Shipping damage.

  • Wrong size or color shipped by us.

Customer Preference

If returning due to:

  • Change of mind.

  • Ordered the wrong item.

  • No longer needed.

  • Preference for a different style.

The customer is responsible for:

  • Return shipping costs.

  • Any applicable handling or restocking fees (if disclosed at the time of purchase).

Original shipping charges are generally non-refundable unless the return is due to our error.

Refunds

Once your returned item has been received and inspected, we will notify you of the outcome.

If approved, refunds will be issued to the original payment method.

Please allow approximately 5–10 business days for the refund to appear, depending on your bank or payment provider.

Exchanges

We are happy to exchange eligible products for:

  • Different sizes (where applicable).

  • Different colors (subject to availability).

  • Manufacturer defects.

  • Shipping damage.

Exchange requests are subject to product availability.

Order Cancellations

Orders may be canceled before they enter processing or production.

Once an order has been processed, prepared for shipment, or dispatched, it may no longer be eligible for cancellation.

Custom-made or personalized furniture orders cannot be canceled once production has begun.

Refusing Delivery

Refusing delivery without prior authorization may result in:

  • Return shipping charges.

  • Restocking fees.

  • Deduction of original shipping costs from the refund, where permitted.

Natural Material Variations

Many of our furniture pieces are made using natural materials.

Variations in:

  • Wood grain

  • Marble veining

  • Fabric texture

  • Leather markings

  • Color tone

  • Natural knots

are normal characteristics and are not considered manufacturing defects.

Assembly

Customers are responsible for following the provided assembly instructions.

Damage caused by improper assembly, misuse, modifications, or neglect is not covered under this return policy.

Warranty Claims

Manufacturing defects occurring after delivery may be covered under our separate Warranty Policy.

Please refer to our Warranty Policy for full details.

Return Inspection

All returned products are inspected upon arrival.

If an item is returned in a condition different from how it was delivered, we reserve the right to:

  • Decline the return.

  • Issue a partial refund.

  • Charge a reasonable restocking fee where permitted.

Force Majeure

We are not responsible for delays or failures caused by circumstances beyond our reasonable control, including natural disasters, transportation disruptions, strikes, government actions, or other unforeseen events.

Need Assistance?

If you have any questions about returns, exchanges, refunds, or damaged items, please contact our customer support team through www.soulalchemyliving.com before initiating a return.

We appreciate your trust in Soul Alchemy Living and are committed to making every shopping experience as smooth and enjoyable as possible.